My Internet Service Provider (ISP) is Charter, which also supplies my cable television. I pay $79.99 per month for the fastest Internet service, which is advertised as "up to 30 Mbps." A couple of days ago, my Internet service was sluggish, so, after unplugging the modem for a minute or so to see whether that helped (it didn't), I found an online speedometer. It showed a download speed of 14.40 Mbps and an upload speed of 2.86 Mbps. (Later, I got 10.39 and 2.93, respectively.) I was shocked by the slow speeds and wondered what I had been paying for all these years. I called Charter to complain.
The technician looked at my service record and told me that my modem was "a dinosaur." I've had it since 2004. He said he'd send a technician right away to replace it. That happened today. A moment ago, I used the same speedometer and got a download speed of 28.50 Mbps and an upload speed of 3.02 Mbps. Much better! It doesn't seem twice as fast, I admit, but it does have a snappier feel to it. What I want to know is why Charter didn't replace my aged modem on its own. Why make me complain? I should ask for a refund. What say you?
Addendum: I'm curious. What speeds do you get, using the speedometer to which I linked?
